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Support Center

Location: Bayou 2300, Box 230
Email: Supportcenter@uhcl.edu
Phone: 281.283.2828
Hours: Mon-Thurs 8am - 10:30pm
Fri. and Sat. 8:00am - 5pm

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Blackboard Maintenance/System Updates

System Announcements

  • Chat and Virtual Classroom willl no longer be available in Blackboard (Monday, February 3, 2014)

    To all Blackboard Chat and Virtual Classroom users:

    Any users who have upgraded their computers to the latest version of JAVA (currently Version 7 Update 51) will not be able to use Chat or Virtual Classroom.  As a result, we will be disabling the use of these tools on Friday, February 7, 2014.  Please use Blackboard Collaborate in lieu of Chat and Virtual Classroom.

    Documentation for creating and deploying a Collaborate session can be found at http://prtl.uhcl.edu/portal/page/portal/UCT/New_UCT/documentation/BlackBoardFacultySupport.

    Please contact the Support Center at supportcenter@uhcl.edu with any questions or concerns.

    Thank you,
    Sam Houston
    Learning Technology Administrator
    University of Houston - Clear Lake
    2700 Bay Area Blvd.
    Houston, TX 77058
    281-283-2971
    houstonsam@uhcl.edu

  • Urgent Note for Instructors and Students (Friday, January 17, 2014)

    Please note the following updated critical information for Blackboard users:

    1. Users who experience difficulties accessing audio, video, or other contents in Blackboard courses are advised to consult the handout "Viewing Video Contents" for instructions on how to enable video contents to display in Internet Explorer, Firefox, and Chrome. The link to this handout is available by clicking the link in either the Information for Students or Information for Faculty boxes above.
    2. Internet Explorer 10 is not fully functional with Blackboard on computers with the Windows 7 operating system.  Please use Google Chrome, Mozilla Firefox, or Internet Explorer 9 instead.

    Regards,
    Blackboard Administrators

  • Blackboard Mobile Learn (Thursday, June 7, 2012)

    Blackboard has released a new version of Blackboard Mobile Learn software.  If you have downloaded and are experiencing problems with the new version, we suggest that you log out and restart the app on your mobile device.

    The new Blackboard Mobile Learn app contains features that are not currently supported by UHCL. We are in the process of evaluating the new features and we will communicate more details as information is available.

    For Blackboard Mobile Learn support issues, users must email Blackboard at help@blackboardmobile.com.

  • Blackboard Maintenance - EVERY SUNDAY Morning from 7am - 9am (Monday, September 19, 2011)

    UHCL Faculty, Staff and Students:

    Blackboard will be down briefly for necessary maintenance beginning at 7 a.m. SUNDAY until approximately 9 a.m. SUNDAY. 

    During this two-hour time period, you will not be able to log into Blackboard.  We are sorry for any inconvenience.

    Regards,

    Blackboard Administrators

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